Drivers become increasingly critical of car touchscreens

A new quality survey reveals that owners of new cars experience the most problems with infotainment systems. Customers have been particularly bothered by the disappearance of physical buttons, which have been replaced by large touchscreens. User feedback has prompted some carmakers to consider new design solutions.

A recently published quality survey highlights growing dissatisfaction with infotainment systems in new vehicles. Car owners report that these systems cause the most daily problems and frustration.

Screens are the main source of complaint

The survey shows that particular frustration stems from the disappearance of physical buttons and switches. In recent years, many manufacturers have replaced nearly all traditional manually operated buttons with large touchscreens, which require drivers to direct their attention to the display while driving.

Critics have long warned that touchscreens may make vehicle operation more hazardous, as drivers must briefly look away from the road to find the required function on the screen. Physical buttons, by contrast, allow drivers to operate controls by touch without taking their eyes off the road.

Manufacturers consider changes

Negative feedback is beginning to influence carmakers' future plans. Several manufacturers have announced they are considering a partial return to traditional physical controls and reducing the relegation of essential basic functions behind large touchscreens.

This trend suggests that the automotive industry may undergo a design shift in the coming years, as manufacturers seek to strike a balance between modern appearance and everyday usability.