Estonian courier firms Omniva and DPD face customer backlash over delivery failures

Complaints about courier service quality have surged on Estonian social media in recent weeks. Two recent cases involving Omniva and DPD highlight packages delivered to wrong locations and overloaded parcel machines. Both companies have acknowledged the errors and issued apologies.

Estonian courier companies Omniva and DPD are under fire after a wave of customer complaints flooded social media over failed and misrouted deliveries. Two specific cases were submitted to the editorial team, with customers in both instances saying their parcels failed to arrive as promised and caused significant inconvenience.

In the Omniva case, a customer reported that their parcel was delivered to an incorrect location — not the parcel locker they had selected. The mix-up left the recipient scrambling to track down their package, with the confusion taking several days to resolve. Omniva has since acknowledged the error and apologised to the affected customer.

The second case involved DPD, where an overloaded parcel machine meant the customer could not collect their delivery as planned. Overloaded lockers have become an increasingly common complaint, particularly in busier residential areas and shopping centres across Estonia. DPD also confirmed the issue and extended an apology.

Both incidents reflect a broader pattern of delivery quality concerns that have been building in Estonia. Social media threads in recent weeks have been filled with frustrated customers sharing similar stories — packages rerouted, collection codes not working, or parcels simply left at the wrong address.

Customer expectations around parcel delivery have risen sharply as e-commerce continues to grow, putting additional pressure on courier networks. Industry observers note that parcel volumes in Estonia have increased significantly, and both companies will likely need to invest in expanded locker infrastructure and stricter driver accountability to keep pace with demand.