Grossi supermarket customer pays 116 grocery bill entirely with loyalty points

A Grossi grocery store customer in Estonia managed to pay their entire three-digit bill using only accumulated loyalty card bonus money. The cashier was reportedly stunned when the customer walked out without spending a single euro from their own pocket.

A Grossi supermarket customer in Estonia pulled off what many shoppers only dream about — settling a 116 grocery bill entirely with loyalty card bonus points, without paying a single cent out of pocket.

The cashier at the Grossi store was reportedly caught off guard when informing the customer that their loyalty card held a full 116 in accumulated bonus credit — exactly enough to cover the entire shopping basket. The customer used every last cent of the bonus balance and walked out of the store with a full trolley and an empty receipt.

While loyalty programmes are common across Estonian and broader European retail chains, cases where customers accumulate enough bonus credit to cover a substantial three-figure bill in one go remain rare. Most shoppers use bonus points to shave small amounts off regular purchases rather than saving them up for a single large redemption.

Grossi is one of Estonia's well-known grocery retail chains, operating a loyalty card system that rewards repeat customers with bonus credits based on their spending. The incident highlights how consistent use of such programmes can add up to surprisingly significant savings over time.